Refund policy

 

Last Updated: 1 March 2025

Thank you for shopping with Harrison Pax. We strive to ensure a smooth, transparent, and fair experience for all customers. Please review the policy below for full details on returns, refunds, and exchanges.

1. Contact Information

For any questions or assistance regarding returns or refunds, you can reach us at:

Email:  Info@noiredges.com

Phone: +1 (332) 254-0667

Address: 418 Broadway ste r, Albany, NY 12207, United States

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM PST

2. Return Period

Items may be returned within 14 days of delivery.

To qualify, a return must be initiated and shipped back within the 14-day window.

3. Return Eligibility

To be eligible for a return, items must:

  • Be unused, unworn, and undamaged
  • Include all original tags and packaging
  • Include proof of purchase (order number or receipt)

Non-returnable items include:

  • Custom or personalized products
  • Hygiene-sensitive products (e.g., undergarments), unless unopened and unused

4. No Restocking Fees

We do not charge any restocking fees for returns.
You will receive a full refund for all eligible items (minus return shipping unless the item is defective or incorrect).

5. Return Shipping Costs

  • Customer pays return shipping for standard returns.
  • We cover return shipping if the item is defective, damaged, or incorrect.

Return shipping methods must include tracking for the return to be processed.

6. How to Start a Return

To begin a return, please follow these steps:

  1. Contact Customer Service
    Email Info@noiredges.com with your order number, reason for return, and photos (if applicable).
  2. Receive Return Authorization
    Our team will review your request and provide your authorization and instructions.
  3. Package Your Item
    Repackage the item securely with all tags and original packaging, and include the return authorization form.
  4. Ship the Item
    Use a reliable shipping service with tracking.
    Customer is responsible for return shipping costs unless the item is defective or incorrect.

7. Return Address

Once authorized, please send your return to:

Noir Edges
418 Broadway ste r
Albany, NY 12207

Please do not return any items without contacting us first, as unapproved returns cannot be processed.

8. Refund Policy

Inspection & Approval

  • Returns are inspected within 7 business days of arrival.
  • You will be notified by email once your return is reviewed.

Refund Timeline

  • Approved refunds are processed to your original payment method within 10 business days after inspection.
  • Banks or credit card providers may require additional time to post the refund.

If you do not see the refund after the expected timeframe, please contact your bank. We are here to help if further assistance is needed.

9. Exchange Policy

We offer exchanges for defective, damaged, or incorrect items.
If you received the wrong size, simply return the item and place a new order for the correct size.

For defective/incorrect items, we cover all return shipping costs.

10. Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, contact us within 48 hours. We will arrange a no-cost return and offer:

  • A replacement, or
  • A full refund

Incorrect items are handled the same way — we cover return shipping and send the correct item promptly.

11. Lost Packages

If your order does not arrive within the estimated delivery timeframe, contact us and we will initiate an investigation with the carrier.